LOAD BALANCER SUPPORT PLANS

RELIANOID’s technical support team is highly skilled and dedicated to providing timely and effective assistance to users

TRY RELIANOID

ADC
SUPPORT PLANS

Check our different support plans designed for every need: from basic updates & upgrades for RELIANOID software, to 8h support service 5 days per week or our Special 24/7 Cyber Security and real-time assistance services.

Updates-only for software updates and product upgrades

Updates-only

If you’re already a hero and only require software updates & product upgrades, this is your plan.

395.50 USD
per node/year

THIS PACKAGE INCLUDES:

  • Software Updates & Product Upgrades

THIS PACKAGE DOES NOT INCLUDE:

  • No cases available
  • No assistance by RELIANOID Team
  • No email or remote assistance
  • No private chat
  • No Cybersecurity services

Buy Updates-only

Subscription and 8x5 Support Plan

8×5 Support

For those subscribers who require updates & upgrades but also assistance from heroes only in office hours.

960.50 USD
per node/year

THIS PACKAGE INCLUDES:

  • Software Updates & Product Upgrades
  • Unlimited cases
  • 8×5 assistance
    by RELIANOID Team
  • 8 working hours
    max response time
  • Technical assistance through email
  • No phone and chat available
  • No Cybersecurity services

Buy 8×5 Support

Subscription and 24x7 Support Plan

24×7 Support

Designed for subscribers with needs such as special cybersecurity services and real-time assistance.

2,825.00 USD
per node/year

THIS PACKAGE INCLUDES:

  • Software Updates & Product Upgrades
  • Unlimited cases
  • 24×7 assistance
    by the RELIANOID Team
  • 4 hours
    max response time
  • Email and remote assistance available
  • Phone and chat available
  • Cybersecurity services available

Buy 24×7 Support

Cluster service requires to be configured with the same support plan for all nodes

ADC SUPPORT PLANS
SPECIFICATIONS

Service Scope

Software Updates

Latest RELIANOID software releases available.

Product Upgrades

Downloads of full system upgrades available.

Platforms Supported

Virtual, hardware, bare metal, cloud or microservices platforms supported.

Dedicated Engineer

Direct contact with RELIANOID Engineers.

Assistance Cases

Reporting of issues to be analyzed by our Team.

Cybersecurity Services

Remote services available to be up to date with security lists, signatures and real-time threat detection for the IPDS module.

Maintenance

Instant Hotfixes

Hotfixes are provided without waiting for the next release.

Security Analyzer

Security tools to detect and fix weak configurations or security threats in your appliances.

Packages Repository

Quick and easy appliance update.

Hotfixes

Ensuring your appliances are free of bugs instantly to avoid zero-day attacks.

Features

Latest developments

Ensure you have the latest developments and new features.

Development proposals

Your proposals will be heard to be included in the development roadmap.

Resources

Support Portal

Web tool to have access to contact with our Support Team, cases reporting, software and document downloads, and more.

Security Advisories

Security threats and mitigation notifications.

News

Be up to date with our latest news every quarter.

Knowledge

Online and updated high quality knowledge base and technical articles.

Our Metrics

Technical Support. Less than 3h response time

Less than 3 hours customers worldwide

Technical Support. Less than 12h Average resolution time

Less than 12 hours average Resolution Time with 8×5 Plan

Technical Support. Less than 24 hours Average Security Patches Response

Less than 24 hours average Security Patches Response

More than 7 releases and updates per year

More than 7 Releases and hotfixes per year

WANT TO TRY RELIANOID?

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    “We manage the information you provide with the sole aim of assisting with your requests or queries in regards to our products or services; applying the computer and security procedures to ensure its protection. Your data can be rectified or removed upon request but won’t be offered to any third parties, unless we are legally required to do so.” Responsible: RELIANOID LLC - info@relianoid.com